We’re here to listen
We value all feedback – it helps us improve and ensures we keep providing the best service possible.
When we get it right
We love hearing when we’ve made a difference. If you’d like to share your experience, you can leave us a review here.
Your feedback not only helps us but also helps others who may be looking for support with their financial journey.
Making a complaint
If something hasn’t gone as expected, we want to know. Lodging a complaint is free, and we’ll work to resolve it promptly and fairly.
You can raise a concern directly with your broker, or contact us using the details below:
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Contact: |
Richard Aves – Director |
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Email: | |
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Phone: |
08 9453 8888 |
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Mail: |
29/133 Kewdale Road, KEWDALE WA 6105 |
Need accessibility support (language, translation, or other assistance)? Please let us know and we’ll do our best to help.
You can also access our full Complaints Policy here.
What happens next?
We’ll acknowledge your complaint and aim to resolve it as quickly as possible. If more time is needed, we’ll keep you updated along the way.
If you’re not satisfied
If we’re unable to resolve your complaint to your satisfaction, you can refer it to an independent dispute resolution service:
Australian Financial Complaints Authority (AFCA)
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Online: | |
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Email: | |
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Phone: |
1800 931 678 (freecall) |
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Mail: |
GPO Box 3, MELBOURNE VIC 3001 |
AFCA is a free, impartial service approved by ASIC to handle financial complaints. You can contact them at any time, though they may ask you to complete our internal process first.
Privacy Complaints
If your concern relates to personal information and you’re unsatisfied with the outcome, you may also contact:
Office of the Australian Information Commissioner (OAIC)
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Website: | |
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Phone: |
1300 363 992 |